Welcome to Shivrati!
These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to be bound by these Terms. Please read them carefully.

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Shivarti is dedicated to delivering high-quality, handcrafted Indian ethnic wear  where timeless tradition meets contemporary design. Our website is built to offer you a seamless and inspiring shopping experience.

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1. Eligibility to Use Our Services

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By accessing our website, you confirm that you are of legal age in your jurisdiction or have the permission of a legal guardian. Our products are intended for personal, non-commercial use. Any misuse or unauthorized access may result in suspension or termination of your account.

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2. Your Account

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To place orders on our website, you may be required to create an account. You agree to provide accurate, current information and keep your login credentials secure. You are responsible for all activity under your account.
Shivrati reserves the right to suspend or terminate accounts found to be in violation of these Terms or involved in fraudulent activity.

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3. Product Information & Availability

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We make every effort to ensure that product descriptions, images, and prices are accurate. However, due to the handcrafted nature of our garments, slight variations in color, design, or embroidery may occur.
All products are subject to availability, and we reserve the right to modify or discontinue any product without prior notice.

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4. Pricing & Payments

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All prices listed on our website are in Indian Rupees (INR) and include applicable taxes. We accept payments via credit/debit cards, UPI, and popular digital wallets.
Prices may be updated at any time. In the event of a pricing error, we will contact you before processing your order.

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5. Shipping & Delivery

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We ship across India

• Processing Time: 2–4 business days

• Delivery Time: 4–7 business days 

Shipping fees and estimated delivery times will be displayed during checkout. Once dispatched, tracking details will be shared. While we strive to ensure timely delivery, unforeseen delays may occur.

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6. Returns & Exchanges

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We want you to love what you wear. If something doesn’t feel right, you can request an exchange or return within 7 days of delivery.

To be eligible:

• The product must be unused, unwashed, and in its original packaging with tags intact.

• Return shipping must be arranged and paid for by the customer.

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7. Privacy & Security

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Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy.
We use secure payment gateways and encryption technologies to protect your data, though we cannot guarantee complete security in online transactions.

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8. Third-Party Services

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Our website may contain links to third-party websites or services. Shivrati is not responsible for the content, policies, or practices of those external platforms. Your interactions with third-party services are at your own risk.

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9. Intellectual Property

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All content on the Shivrati website including images, text, logos, and designs is the property of Shivrati. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
Use of our name, trademarks, or branding requires prior written permission.

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10. Limitation of Liability

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Shivrati is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
We are not responsible for delays, errors, or service interruptions beyond our reasonable control.

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11. Governing Law

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These Terms are governed by the laws of India. All disputes will be subject to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

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12. Changes to These Terms

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We may revise these Terms at any time. The most recent version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

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13. Contact Us

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For questions or support, please contact: Shivrati
Email: salesshivrati@gmail.com

DM on Instagram: shivratibyshivi

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Thank you for being a part of Shivarti. We’re honored to walk with you in your journey of celebrating Indian heritage and personal style.