​At Shivrati, your satisfaction means everything to us. If something doesn’t feel quite right, we’re here to make it better.

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Return/Exchange Window

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You may request a return or exchange within 7 days of receiving your order.]​

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Eligibility Criteria

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To be eligible for a return or exchange, items must be:

• Unused and unwashed

• In their original packaging with all tags intact

• In the same condition as delivered

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Exchange Process

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• Once approved, we will schedule a reverse pickup from your address (wherever serviceable).

• A ₹100 exchange fee will be charged for exchange request to cover reverse pickup, quality checks, and reshipping. 

• After your exchange request is approved, please email us the payment screenshot for the exchange fee within 24 hours so we can process your exchange smoothly.

• Once the payment is received, your replacement will be shipped within 48-72 hours.

• Exchanges are only allowed one time.

• Exchanges are not available for international orders.

 

Return Process

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• Once approved, we will schedule a reverse pickup from your address (wherever serviceable).

• A fee of Rs. 100/- will be charged towards return processing and reverse‑pickup. The remaining refundable amount will then be credited back to your original mode of payment.

• Returns are not available for international orders.

 

Received a Damaged or Incorrect Product?

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We’re truly sorry! Please contact us within 48 hours of delivery with photos of the issue at salesshivrati@gmail.com or DM us on Instagram. We’ll resolve it quickly.

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How to Request a Return or Exchange

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You can contact us within return/exchange window of 7 days hours of delivery  at salesshivrati@gmail.com or DM us on Instagram. We’ll resolve it quickly.

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Cancellation Policy

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You can contact us within 24 hours of the order at salesshivrati@gmail.com or DM us on Instagram. We will resolve it quickly.

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